Contact
Ask a human.
Questions, feedback, or something broken — email us. A person reads every message.
Support
Something not working? Include your account email, the survey name, and what you expected to happen — it gets you an answer faster.
hello@surveymatic.comSales & partnerships
Evaluating Surveymatic for a team or an agency engagement? Tell us about the work — we'll tell you honestly if we're the right fit.
hello@surveymatic.comBefore you write
How fast do you reply?
We’re a small team. We read every message and reply within a couple of business days — usually faster.
Where is my data hosted?
Microsoft Azure, East US 2. The details are in our Privacy Policy, and our DPA is public for security reviews. Privacy Policy · DPA
Do you train AI models on my survey data?
No. Your survey data is never used to train models — not ours, not anyone’s.
How are summary and Ask credits counted?
A summary or Ask reads every response. It uses one AI credit for every 1,000 responses read, rounded up (a 3,000-response survey uses 3). Asking again about responses we've already read uses 1.
Can I get a DPA for a security review?
Yes. Ours is public — you can read and download it any time, no sales call required. Read the DPA